Currently, approvers in the ESC portal are presented with only two options: Approve or Reject.I want to add a "Send Back to Requester" button alongside the existing Approve and Reject options.I found one widget 'Todos Approval Actions ' contains this...
Hello all,I have a requirement to handle Power BI requests in ServiceNow.The process should:Track the lifecycle of a Power BI report from Requirement Finalization → Development → Testing → Deployment (publishing).Capture and maintain efforts (man-hou...
Hi Community, Would like some help with my requirement. The requirement in question, is to redirect the URL of the 'New' Button in the Service Operations Workspace to the Service Catalog. Things I have tried but hasn't worked:UI Actions, found a 'N...
I'm currently trying to update the branding colors on the business portal, but the Branding Editor only allows me to modify the nav bar divider and nav bar background. It seems the customization options are quite limited.I've attached some screenshot...
After applying the Yokohama Patch, I noticed two layout changes in our ESC portal:The search results layout changed from the previous card style (each result had a rectangular border) to the new list style (borders are gone and the text looks smaller...
Hi there,We would like to explore if it is possible to show Knowledge article details on a knowledge approval taks / activity. Anyone have experience and is happy to share where they configured this. So im talking about knowledge article body, author...
We are upgrading to Zurich and doing testing but we've noticed that VA search is finding web applications (great!) . However, when clicking the result, it opens the backend config page for the web application instead of using the application URL from...
Hi, I have a use case - There is a take me to the incident button in the email notification.I want that for the itil users it must redirect to Service operations workspace view but for the end users it must remain on normal incident platform view lik...
Hello We are doing a migration from SP to ESC for a client, and I have a requirement related to topic pages. The client wants to keep the SC Categories and SC Category Page widgets as they prefer the filtering as opposed to the Topic Content widget. ...
The image_admin role enables our team to upload images to the db_image table. However, organizational policies currently prevent Knowledge Managers and content creators from being granted this role. What would be the best approach to allow Knowledge ...
I'm not sure if this is the correct forum to post this. For some reason, in the Legal Services parent topic in the Taxonomy is missing the [Update][Delete], disallowing me to change the icon. The same exists for Ethics and Compliance which was instal...
How to write the script to inactive the duplicate records on risk assessment table? Due to the accidental import of risk assessment data from UAT to PROD the duplicates found on production env. where number is the unique field on the risk assessment ...
Hello Community, We are currently using the "Report" widget to display reports on the Portal. However, when a user clicks on the reports, it redirects them to the Native UI, opening a list of records that meet the specified conditions. We would like ...
Hi All,I have renamed one topic on Employee Center, after that I am not able search the catalogs using search sources box. widget name: AIS Topic SearchUnder Topic page, when we are trying to search the from the search sources box, it is not returnin...
