Change layout of My active items widget

Hi All, Currently, My Active Items are displayed in simple list format on Employee Portal, which i want to update as below(box structure). Please help me in guiding how to achieve it.  

Employee Center - Need to create a new link

I am attempting to create a new Link on the Employee Center where an end user will be able to see all the requests created by a member of their group(s). I would like to essentially have a replica of the Requests page, but with an updated filter. How...

Relevant for you Widget in Employee center not working as expected

I have the "Relevant for you" widget on our employee center homepage, but it has only ever returned 3 knowledge articles. It is set up to return knowledge and catalogs, but has never returned any catalog items. If I change the instance options to jus...

Cost plan with double fiscal periods

Hello Team,We are facing issue where in project , there is Resource Plan, and the corresponding cost plan is showing double the costs. I see that there are double fiscal periods in this cost plan, that is not common and I do not see that in one of th...

Watchlist in Catalog Item

Yokahama releaseI have spent hours trying to figure this out but to no avail.I am building a catalog item.Once the catalog item is submitted, it goes for approval to a group. Once approved, a catalog task is created and assigned to the same group.Thi...

Cloned Todo Approvals Action widget to add custom button 'Return for Review'

Cloned Todo Approvals Action widget to add custom button 'Return for Review' apart from Approve and Reject buttons which is visible[Return for Review is also visible] but how to merge it in the My Tasks page. Where to make that setting?

Want to make a form editable on Employee Portal based on its State

I want when Manager just make comments on the submitted request, without Approving or Rejecting the request. The State of the submitted request must become 'Returned for Review' and the form of the record must be editable for the requestor.

How can I add widget to the Service Portal header or menu items?

I have been trying to make a widget that will display user's recent activities in the Portal but I want it to be at the Portal header, how can I achieve this functionality. It would be great if I could have this widget near the Get Support (as attach...

Reject reason on ESC portal is not working for approvers

Hello, We have started using the ESC portal, but now we see that our approvers cannot enter a rejection reason and also cannot make comments in the activity screen. Is this out-of-the-box (OOB) functionality and if so, has anyone ever gotten this to ...

How to see customer portal form usage numbers?

Hi, I'm a User Experience Designer and need to know the usage stats of the forms on our customer portal (See attached image for what forms I'm referring to). The UX Analytics dashboard isn't working because of some issue the devs can't work out so I'...

Removing Access to Retired Knowledge Articles

Colleagues are saving permalinks and opening retired knowledge articles thinking that is it the most current knowledge article. Is there a way to remove access to knowledge articles after they are retired so colleagues are not able to view knowledge ...

Employee center and Service portal which one is better for ITSM and CSM in ServiceNow