Guided tour help
Hi Team , In a portal we have widget called Report a problem , when we click over this widget it's lead to a form , i want to create guided tour on that form .can someone please help me with it ?
Forum Posts
ATF Configuration to add attachments to a record producer in Employee center portal
We are trying to create a Test in ATF with following Test steps :Impersonate1.Open a Record Producer (SP)2.Set Variable Values (SP)3.Add Attachments to Form (SP)4.Submit Record Producer (SP)On running the test the test fails at step 3 with the follow...
Redirect Knowledge Articles in servicenow to Google Drive Links in ServiceNow
We have a requirement wherein our company uses Google Drive for maintaining up-to-date information. Our stakeholders prefer not to come to ServiceNow to update knowledge articles directly. Instead, they would like it so that when someone clicks on a ...
Standard change template library to show in Employee center
Dear ServiceNow experts, we are currently on Xanadu release and using employee center as self-service portal for our end users, coming from both business and IT background.We want to enable our users to create standard changes using the standard chan...
Redirect old service portal /ess to Employee center /esc
how to Redirect old service portal /ess to Employee center /esc
Resolution
We have noticed that when I closed the SCTASK (SCTASK00000), the corresponding RITM (RITM111111) did not close as expected.
Inquiry about Servicenow Report calculation field
Do we have a field that calculate the time difference between two fields. Can you please explain. Thanks in advance
Resolution
We have noticed that when I closed the SCTASK (SCTASKxxxx), the corresponding RITM (RITM0xxxx) did not close as expected.
ServiceNow Inquiry
I would like to verify if that is the expected behavior of ServiceNow that the ticket will not set to In progress if got email from the user via email functionality?
ServiceNow Inquiry
Hello Team,We've noticed that the ticket status remains set to 'Pending' even when the user replies using the email functionality in ServiceNow. Is there any indicator in the Service Desk dashboard that allows us to check if the user has responded to...
Need to reverse My task list on ECS portal
Hello everyone!I have a requirement to reverse list of showing below. Right now this is showing oldest completed record first. If anyone has worked on this or has any ideas on how to implement it, please let me know. Thanks in advance!
User not able to download the link attachments on the catalog form.
Hi,We are facing an issue where the user is not able to download the attachments on the catalog forms link. And same he is able to download on other lower environments with no other roles or groups access. The attachment is is coming from the sys_att...
Issue with submit button and required fields- Employee Center
Hi,I'm facing a weird issue with the submit button in catalog item and record producer.As you know, catalog item and record producer, in employee center, comes with same id( id=sc_cat_item). As both have same widget and code under the widget but this...
Resolved! How to prefill variables of a record producer
Hi All,The requirement is when a Request is closed and the email is sent, we need to provide an option(button) in the email to the requestor to create an incident from the esc portal via a custom record producer, link the request in the incident(pre-...
Case deflection metrics
What are the best ways to measure case deflection? We are looking at self-solve rate but I'm sure there may be more detailed angles to look at this, to help inform how we can amp up our self-solve opportunities.
