When I link articles to a topic in the taxonomy, I have to select a specific version (e.g., v1.0, v2.0). I will select the latest version. However, if I update the article to a new version, it will remove the article from showing in that topic becaus...
Hello! my organization will be implementing Service Now in the coming months, and as the current Sys Admin of our ITSM platform, my director has tasked me with learning and understanding the employee center, such that i can build out a customized emp...
As currently configured, the end user can only see the attachments they added when they open a request. Is there a way so that when a fulfiller adds an attachment to a Catalog Task, that the attachment is visible to the submitter on the Employee Cent...
Hi Team, I have question on building the assignment groups for Onboarding process in ServiceNow and also to check what are the current available such groups and how are the access assigned or defined?
HiCurrently, we are using the Service portal. We are planning to move to Employee center, So our Business has finalized mock up for new look of employee center using employee center OOTB fuctionalities. Here by I have attached the desing and Let me k...
We are reviewing and analyzing the SBD dashboard issue. So that we need to test this case on lower env by moving the platform Analytics dashboard from prod to uat instance. Could anyone suggest solution for moving the dashboard from prod to uat.Thank...
I am trying to understand how User Experience Analytics works. It seems to have a lot of good data, but I'm confused by some of it. When I view a knowledge article in Employee Center it shows a view count. This number is very different than what appe...
Hey, So we have created a microsite on our EC Portal which is a part of our HR Mega menu drop down. How do I extract a report/view a dashboard to see the traffic for this site? Say - How many clicks/visitors, what tabs are frequently visited within t...
When reporting on knowledge articles, why is Created date now the same as Updated date?
Hi everyone in the community!For the first time since implementing HRSD, I've conducted a patch update in Vancouver. However, I encountered five errors and I can't figure out the cause. ・Error Read operation on table 'sn_ja_task' from scope 'Employee...
use case: Integrate ServiceNow with another ServiceNow by using OAuth 2.0 Authentication. 1) We have create Client Id and Client Secret for the target instance in Application Registry then we have to select > Create an OAuth API endpoint fo...
I am working on Guided self service processes and created a process flow in the Process Automation designer. At the end I have used activity Show Knowledge Article but while testing I see an issue: Every time I click on view article, it opens same ar...
Hello Community, We have been working on displaying the Language picker on the Employee center Megamenu bar(Taxonomy). Somehow using the OOB widget(Portal Language Selector) we are able to get that on Header bar. This Link for the Language picker sol...
TeamI need your help!How do I do the following?On Catalog Item I have field Called Drop ship (check box)- If this field is False I need the ability to hide & not mandatory an entire Variable Set - if true show VSOn Catalog Item I have field Called D...
Hi, We have knowledge articles associated to knowledge base "IT Services". How can we show only those articles in certain topic? For example, in "Software Issues", we want to show articles associated to "IT Services". Thank you in advance.- Padam
