knowledge article Created date the same as Updated date
When reporting on knowledge articles, why is Created date now the same as Updated date?
Forum Posts
Resolved! Employee Center (ESC) read access errors after Vancouver Patch 7 Hot Fix 2b upgrade
Hi everyone in the community!For the first time since implementing HRSD, I've conducted a patch update in Vancouver. However, I encountered five errors and I can't figure out the cause. ・Error Read operation on table 'sn_ja_task' from scope 'Employee...
Blog:> How we can create Client ID and Client Secret for OAuth 2.0 Authentication in ServiceNow?
use case: Integrate ServiceNow with another ServiceNow by using OAuth 2.0 Authentication. 1) We have create Client Id and Client Secret for the target instance in Application Registry then we have to select > Create an OAuth API endpoint fo...
View Article activity in Guided Self service opens same article multiple times
I am working on Guided self service processes and created a process flow in the Process Automation designer. At the end I have used activity Show Knowledge Article but while testing I see an issue: Every time I click on view article, it opens same ar...
Resolved! Language picker on the Megamenu bar in Employee center Pro
Hello Community, We have been working on displaying the Language picker on the Employee center Megamenu bar(Taxonomy). Somehow using the OOB widget(Portal Language Selector) we are able to get that on Header bar. This Link for the Language picker sol...
Hide Variable set if Catalog Item field called Drop ship is true
TeamI need your help!How do I do the following?On Catalog Item I have field Called Drop ship (check box)- If this field is False I need the ability to hide & not mandatory an entire Variable Set - if true show VSOn Catalog Item I have field Called D...
Resolved! Show knowledge articles specific to topic
Hi, We have knowledge articles associated to knowledge base "IT Services". How can we show only those articles in certain topic? For example, in "Software Issues", we want to show articles associated to "IT Services". Thank you in advance.- Padam
EC Pro user profile title "Team" is missing after cloning the widget on Employee center pro
Hi Everyone,I have cloned hri_user_profile page and user_profile page for Employee center pro for one of the requirement and then updated the page route maps to route the My Profile to custom page but there is some issue user_profile page is not show...
KB Knowledge Base Widget Order
Hello! We've recently started routing all team members to the esc_knowledge_home page in Employee Center for their non-Workspace Knowledge searches. By default this page has the "KB Knowledge Bases" widget that displays the available Knowledge Bases....
Resolved! HRM Todos Summary Widget
Hey SN Comm Team!I, for some reason, am having a tough time figuring out where I can remove the Description field from the HRM Todos Summary widget. I am using HR Case Header Configurations to display information below. However, I am unable to remov...
Expanding details shown on details tab on Employee Center My To-dos (for HR Cases)
Hi all, Just wondering if anyone has done some work on Employee Center and the "HRM Todos Summary" widget. Specifically, getting more details visible on the "Details" tab, when it concerns an HR Case. See below image. What I'm after, adding for examp...
org_chart Page Search doesn't show all employees
Hi all, The Search on the org_chart Page in our Employee Center doesn't.... search. It shows some employees and not others and I cannot for the life of me figure out why. I can't even find where the configuration or options for that search is or wher...
Providing a better user experience for IT Support
We are currently conducting discovery to build an entirely new ServiceNow instance due to two companies merging as one. Today, ServiceNow is mainly utilized for our internal customers to interact with IT, place requests (i.e. equipment, software enh...
sync column heights in employee portal
Hi folks,i've requirement to create a new container single row with two columns(col1 and col2), we've two widgets in col2 , after adding widgets both the columns should have same height, how can i achieve this?
Need to reduce the size of question in survey page
Need to reduce the size of the questions and dropdown for survey in esc portal.
