Future Employment after Training
Hello, Looking for guidance on how to break into the ecosystem as someone currently completing training at my own pace, considering making a career change. Thank you
Forum Posts
How can I get rid of Workday tasks that are already done from my ServiceNow task list?
Hi,The Workday integration with ServiceNow is not automatically removing tasks from ServiceNow once they have been completed in Workday. This is causing my ServiceNow task list to be cluttered with completed tasks, making it difficult to see which ta...
Global Next Experience UI search missing after Washington Upgrade
Hi Everyone,After the Washington upgrade there is an issue with next experience UI search where Global search option in the dropdown was missing and the other workspace search options were available, i've checked in the Washington PDI global was avai...
Help - AI Search and Genius Results Employee Center Pro
Hello - I can't figure out why when a user clicks on the Sources link in search results the kb article opens in form mode? See attachments.Any help is greatly appreciated!!
how to reorder tiles in Employee Center
Does anyone on here have any experience with changing the order of how the Tiles for Catalog Items are displayed in Employee Center? One of our Stakeholders has requested when their Category/Topic is accessed, there is one particular Tile for one of ...
Finding customisations on Employee Centre
Is there a way of finding what customisations have occurred in Employee Centre? I have a task to do this and have no idea where to start! We are on Xanadu.Lisa
Resolved! Restrict access to taxonomy topics
Hello, I'd like to know how to implement content restriction in taxonomy Employee Center. I want to restrict one of the child topics of the taxonomy, so for example when I enter HR from "Mega Menu" some subtopics should be visible only for managers....
ITAM interview questions
Hi ServiceNow Folk,While finding a new job on hashtag#servicenow platform with hashtag#ITAM module, I noticed list of crusial interview questions, that may assist you in your upcoming hashtag#servicenow hashtag#ITAM interviews:ITAM interview question...
Product Roadmap - ECPro
Hi Anyone knows where I can access the ServiceNow product roadmap for EC Pro? ThanksDeepti
Duplicate chat in incident activity after end of session via live agent
Hi Everyone,Issue-duplicate chat in activity of incident via live agentWhile any affected user facing some issue and connect with IT service desk vis live chat in service portal .after end of session when Service desk user save all activity as an inc...
Resolved! Configure Standard Ticket Actions
Is there a way to configure the Standard Ticket Actions menu without writing a complex custom widget? I am looking for something similar to the way UI Actions are configured.
Discovery for Employee Center - Analytics
Hello I know we have Platform Analytics; User Experience Analytics to support KPI's for Employee Center. Is there any documentation to perform discovery session with the customer for Analytics for The Portal Improvement project. Thanks
ESC Portal - My Approvals doesn't show RITMs waiting to be approved
In the ESC Portal, My approvals is under My Tasks. We are seeing approvals for other requested items in sysapproval_approver table, but the RITM ones are not showing up under My Tasks. I'm looking in the To-dos Configuration but can't figure it out....
extract data from PostgreSQL without any intermediary servicenow tables
We want to know how we can extract data from PostgreSQL (External data Source) and show within service portal without any intermediary ServiceNow tables. We request help/suggestion on how we can achieve this within ServiceNow through Server / client ...
Change widget and angular provider back to OOB
How do you change a customized widget back to OOB system default? We have two Angular Provider records that were modified by a vendor several years ago and we want to revert these two records back to OOB. I tried copying the OOB code to one of the re...
