Product Roadmap - ECPro
Hi Anyone knows where I can access the ServiceNow product roadmap for EC Pro? ThanksDeepti
Forum Posts
Duplicate chat in incident activity after end of session via live agent
Hi Everyone,Issue-duplicate chat in activity of incident via live agentWhile any affected user facing some issue and connect with IT service desk vis live chat in service portal .after end of session when Service desk user save all activity as an inc...
Resolved! Configure Standard Ticket Actions
Is there a way to configure the Standard Ticket Actions menu without writing a complex custom widget? I am looking for something similar to the way UI Actions are configured.
Discovery for Employee Center - Analytics
Hello I know we have Platform Analytics; User Experience Analytics to support KPI's for Employee Center. Is there any documentation to perform discovery session with the customer for Analytics for The Portal Improvement project. Thanks
ESC Portal - My Approvals doesn't show RITMs waiting to be approved
In the ESC Portal, My approvals is under My Tasks. We are seeing approvals for other requested items in sysapproval_approver table, but the RITM ones are not showing up under My Tasks. I'm looking in the To-dos Configuration but can't figure it out....
extract data from PostgreSQL without any intermediary servicenow tables
We want to know how we can extract data from PostgreSQL (External data Source) and show within service portal without any intermediary ServiceNow tables. We request help/suggestion on how we can achieve this within ServiceNow through Server / client ...
Change widget and angular provider back to OOB
How do you change a customized widget back to OOB system default? We have two Angular Provider records that were modified by a vendor several years ago and we want to revert these two records back to OOB. I tried copying the OOB code to one of the re...
How to change background colour in ESC portal
Hi, in Employee service portal, how to update the background color. Can some one help. The first image in highlighted places it is in Grey. But in second image is it white. I want to have it grey. Both instance theme is sameImage 1 Image 2
How to change background color in Employee Center?
Hello - I am working in Employee Center and I am trying to make the background a solid color. The branding tool was no help. Can someone let me know where this can be changed? Thank you!
Sharepoint Spoke error: "The 'resource' request parameter is not supported" when getting Oauth token
I have followed all the steps provided in this guide to setup Sharepoint spoke. However, I'm stuck on getting the OAuth token and receiving the error below: OAuth flow failed. Verify the configurations and try again. Error detail:invalid_request, ...
Fulfillers loose all the required roles and backend access for one day
We have added users to required groups and provided required roles to groups which is best practice for ServiceNow. But we have an integration with AD for group management and thus group management is done in AD and then synced to ServiceNow. Recent...
How To reduce spacing between Panel Header
Hello Team,I want to reduce the spacing between the Panel Header(My item widget), can you please suggest how can I do this?
ESC: Recurring price not displayed on 'My Tasks' approval widget
Hi everyone, I need some help with displaying the recurring price of catalog items on the 'My Task' page, for approvals. Currently, the page only shows the one-time price of the items. I’ve attached an image to illustrate how it currently looks. A...
Create an interactive banner.
Hi All I try to replicate this kind of menu on the employee center pro. I installed all Content plugins and EC Pro plugin too. But I cannot configure menu like in the image Could you help me to know where I found any information about it?
How to implement a calendar in ESC portal which should display change table.
HI All, We have a requirement on ESC portal that to display changes in calendar. Please let me know. Thanks..
