Hi All,Can someone please suggest how to sort the approvals in "Open" tab of My Task in employee center portal from the latest to oldest based on created date?Currently it is showing as per ascending order of due date. I am unable to find where it ne...
Can we add Virtual agent topic link in email notification?
Hi all,We are looking to understand how destory rules work in the background and what to know GlideArchiver().archiveDestroyByRule(xxxx) - how does this do ;xxxx - sys id of the destory rule. Where does GlideArchiver() stay in ServiceNow.
We have a requirement.When viewing an empty shopping cart there is a button to take me back to the catalog, We want the users to be redirected to the parent taxonomy.step 1: Open an empty cart in the Employee centerStep 2: Click on “View the catalog...
I have created new catalog items for a new instance. However the items are not searchable within the esc portal. The items are associated with Service Catalog as they were in their old instance. I dont add them to the taxonomy as this client doesn...
I am trying to utilize navigation menus instead of the taxonomy drop downs in this clients portal. It worked in their dev instance but we are recreating things in a fresh instance since their instance is broken. I have duplicated everything I can thi...
We have our catalog items setup with User Criteria for who is allowed to view and submit those items. We are setting up Employee Center Mega Menu using Advanced Portal Navigation and have setup the Menu Items. How do I add a condition to the menu ite...
Hi Team, As per my requirement , When particular type on the change task form is selected, need to make some fields read only. using UI policy actions , am making that short description field as a read only on change task form based on the type , b...
I have created start date and end date field using angular ng template using the below code. <sp-date-pickerfield="::spDatePickerConfig.startTime || {}"ng-model="start.value"sn-include-time="true"sn-change="timeChange('start')"></sp-date-picker> I wa...
Is it possible to make a Knowledge Article convertible and downloadable into a PDF or Word document? The vision is that there is a button that the user can click from the Knowledge article and the can choose to download it into a PDF file or a Word v...
Hello Community, When the users want to find catalog item in Employee centre via search bar and they open the request to fulfill, they will receive backend view of that item instead of frontend. The issue is not observed when the catalog item is sear...
Hello Community, I need help to update the title as 'Article' for each article on 'Topic Content' widget on Employee Topic page, below SS for reference - I am searching the code in widget but no luck, is there any other place from where we can chang...
Hi, I'm going to preface this with an apologies if this is in the wrong section as this is my first post so still trying to navigate around! Some pre-text: The organisation in which I work has brought in the Employee Centre on which knowledge is bein...
I have this working onSubmit Catalog Client Script code. When I try it in ESC portal or Native UI as a system administrator or a user with Admin role, it works fine. But when I try by impersonating as a non-admin user and try to submit a catalog requ...
Hi Team, Need to restrict choice fields in close code field, when particular type (CI Outcome) is selected in on change_taskform, i have written on change client script, its not working as expected, On change, Field Type close code, selectedall the c...
