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Unable to create a change task with ITIL role

Users with ITIL role are unable to create a change task with ITIL role and getting blank screen as attached. Tried creating a ACL for ITIL with create record access in Change Task table but it is not working. Can someone please advise or help on gett...

snehasaha by Tera Contributor
  • 1885 Views
  • 4 replies
  • 1 helpfuls

Resolved! Learn, unlearn and relearn.

Hello!please, I'm new. I'm here to learn unlearn and relearn, and I would be glad to go through the journey and process. Crave to know more,get information, and be updated.

YUSUFMO by Tera Contributor
  • 1884 Views
  • 3 replies
  • 1 helpfuls

Open Attachments instead of KB articles

Historically we were able to create a KB article, add an attachment and set 'attachment link' = true also so that clicking to view the article would open the attachment, as opposed to an article itself.It appears that this no longer works and we have...