EmployeeWorks plugin installed but not visible in the navigator. What are the next steps?

AnithaGonaboin
Mega Contributor

3 weeks ago

Hi Everyone,

I’m new to ServiceNow and learning by my own. I installed the EmployeeWorks plugin on my instance, but I can’t find it in the left navigator and I don’t know how to start using it. I am using Australia patch 7.

My questions are:

  1. After installing the plugin, what else do I need to do to start using EmployeeWorks?
  2. Where should it appear ?
  3. Do I need a Moveworks license or Moveworks tenant, or can I set it up and practice on a PDI without one?
  4. TIA..

 

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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @AnithaGonaboin 

 

Ensure all the prerequisite configuration/ requirement ,your instance already have.

 

Prerequisites

Ensure all the following are in place before beginning configuration.

 

  • Platform version: Refer to the table above for store releases and platform version and patch requirements. This is a hard requirement; EmployeeWorks Web App will not function on earlier patch levels.
  • Moveworks license: Moveworks is licensed
  • Configured Moveworks Instance: Moveworks must be configured to allow the EmployeeWorks Web App configuration to work as intended. If you have not configured your Moveworks instance, please do so following the steps outlined in this guide. 
  • System Administrator role: Required to install applications and access the Admin Console.
  • Employee Center (Pro) portal (optional): Organizations already running Employee Center will inherit existing configurations for Unified Inbox, Taxonomy, Employee Profile, and Org Chart automatically. No migration work is required.

 

Additional license requirements:

  • AI-powered widget creation (AIUX Widget Creation / Updation): Requires Now Assist for Creator.

 

Refer : EmployeeWorks Web App - Implementation Guide

 

 

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