Need to override KBCommonSNC review message "This knowledge item is in review" with custom message

[RajeshkumarV]

Hi All,

Need to override

getStateMessage - review message "This knowledge item is in review" which is available in script include -KBCommonSNC  with custom message.

I have already tried gs.flushMessage() to suppress OOTB message in business rule, but it didn't work. 

And KBCommonSNC mentioned as high priority file, so I am bit hesitating to edit it.

Any help is much appreciated. Thank you.

[Ankur Bawiskar · Accepted solution]

@RajeshkumarV 

try this

1. Create a Custom Script Include:

   • Navigate to System Definition > Script Includes.
   • Click on New to create a new script include.
   • Name it something like CustomKBCommonSNC.
   • Extend the KBCommonSNC class.

2. Override the getStateMessage Method:

   • In your custom script include, override the getStateMessage method to return your custom message.

Here's an example of how you can do this:

var CustomKBCommonSNC = Class.create();
CustomKBCommonSNC.prototype = Object.extendsObject(KBCommonSNC, {
    getStateMessage: function(state) {
        if (state == 'review') {
            return "Your custom review message here";
        }
        return this._super(state);
    }
});

3. Update the Business Rule:
   • Ensure your business rule calls the custom script include instead of the original KBCommonSNC.

var customKBCommon = new CustomKBCommonSNC();
var message = customKBCommon.getStateMessage(current.state);
gs.addInfoMessage(message);

This way, you avoid directly modifying the high-priority KBCommonSNC script include and still achieve the desired customization.

If my response helped please mark it correct and close the thread so that it benefits future readers.