Sources box is not showing esc portal

[jaiho_rai]

Sources box(right side ) ,  Please provide the steps on how to configure it to show that box.

[miftikhar20]

Hi @jaiho_rai 

The Sources box is OOB , but if you don’t see it, the page may not contain the widget by default.

You can check it by doing the following:

1. Go to Service Portal Configuration and click on Designer.

   

2. In the search bar, type the page ID you want to check, for example: sw_search .

   

3. Open the page from the results.

4. If it’s missing, you can add the widget manually to the container you want, then Save & Publish.
   
   

   

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.

[jaiho_rai]

What is the widget name for the source?

[jaiho_rai · Accepted solution]

Solution - It's updated feature and page has updated in new version , it won't show as previously . Most of fresh instance it will not show but for previous(before XANADU or other recent version before , may be).