Allocation Workbench Troubleshoot - Task types other than Project / Demand

[Fazal Mohammad]

Allocation Workbench is designed to show only tasks of type Project / Demand.

If Resource plans are created for tasks other than Project / Demand then allocation workbench may fail to load. 

Please refer to this KB0750733 (https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=31901581db0afb04a39a0b55ca9619de) for more details.

[User147276]

I have a HI portal login, but cannot access this KB.  Can you please post the content of it or explain how to gain access to read the KB?

[Fazal Mohammad]

Hi

Can you please try now to access the KB article ?

Thanks

Fazal

[User147276]

I am still not able to access it, even when logged into HI.

[raegan_felton]

Hi,

I am having the same issue and am unable to access this KB article as well. Can you please post the content for this workaround?

Many thanks,

Raegan

[Fazal Mohammad]

Hi Raegan

This issue has been fixed in Madrid Patch 7 and Newyork releases. Can I know which version you are in ?

Thanks

Fazal

[raegan_felton]

Hi Fazal,

We are on London release. We raised a ticket reporting the issue with ServiceNow and they told us there was a workaround in this KB article: https://hi.service-now.com/kb_view.do?sys_kb_id=31901581db0afb04a39a0b55ca9619de. However, we are unable to access the article/view its content. Can you help?

Thanks,

Raegan 

[Fazal Mohammad]

Hi 

I have updated the KB Article link which is public.

Thanks

Fazal

[jamesmcwhinney]

If the allocation workbench is only intended to show project/demand related resource plans, where is the workbench to see an overall/complete view of a team's allocation (both operational and project/demand related) for a given week or month?

It seems strange to just show a partial view,.   I must be missing something.

What is the value of only seeing half of the picture?

Could someone point me in the right direction?

Thanks

[erikbartholdy]

You have to use the "Resource Reports", this will give you the overview

https://docs.servicenow.com/bundle/orlando-it-business-management/page/product/resource-management/c...

or the "Capacity Planning" Module 

https://docs.servicenow.com/bundle/orlando-it-business-management/page/product/resource-management/c... 

[erikbartholdy]

link is not working? 

im am logged in as a Partner on HI, but still not working 

[erikbartholdy]

hi again, now I could read the article, using the above link 

[Fazal Mohammad]

Hope this KB Article will help you out. If it does, please feel free to mark this article as helpful. Thanks.

If it does not, please post where you are struck. Thanks again.

[Subhash Kaushal]

Hi,

The link is not working for me. Please provide me the KB Article public link.

Thanks

[Fazal Mohammad]

@Subhash Kaushal Can you please try this link KB0750733 ? This same is link is updated in the main post as well. Thanks