vidhya_srinivas
Tera Expert
 
Comments
Tonya Huskey2
Giga Contributor

How can you tell if a demand is a project? How do they tie together? I put in a demand that turned into a project but had to create a new project instead of moving it from a demand to a project.


amullendarby
ServiceNow Employee
ServiceNow Employee

They are two different records, Projects and Demans. In the Eureka version, a Demand can generate a Project when the Category field is set to Strategic and the Type field is set to Project on the Demand record. Once you click the Approved button on the Demand, a Project is created copying the Demand "Name" field to the Project "Project Name" field. The newly created Project will show up under the Related Records tab of the Demand if it is done this way.



In Fuji, there is a Create Project related link on the Demand form that will create a Project the same way but then the Project is placed in a "Project" field on the Demand for easy reference. You can also attach multiple existing projects to a Demand, should the Demand require multiple projects to be completed.



Here is great wiki on Demands.


kellykaufmann
Mega Guru

Great clarification, Alex! Happy to see this process was made easier in Fuji.



Tonya Huskey we have 2 buttons appear on the top of the Demand form when the Demand is in the 'Approval' state: Create Project (which will create a PRJ#### form), Create Enhancement (which will create an ENHC### form). We have defined which fields we want to carry over from Demand to Project, and which fields we want to carry over from Demand to Enhancement. We enabled the 'related records' tab (as Alex mentioned) so you can see if the Project or Enhancement came from a Demand.


Tonya Huskey2
Giga Contributor

Kelly, I tried your suggestion and it did not work. I am going to look at the settings in ServiceNow. Thank you for your help.


kellykaufmann
Mega Guru

Tonya - what did you try and what didn't work?


Tonya Huskey2
Giga Contributor

@Kelly Kaufmann



we have 2 buttons appear on the top of the Demand form when the Demand is in the 'Approval' state: Create Project (which will create a PRJ#### form), Create Enhancement (which will create an ENHC### form). We have defined which fields we want to carry over from Demand to Project, and which fields we want to carry over from Demand to Enhancement. We enabled the 'related records' tab (as Alex mentioned) so you can see if the Project or Enhancement came from a Demand.


kellykaufmann
Mega Guru

Which part isn't working, Tonya?


Tonya Huskey2
Giga Contributor

Kelly,



The setting were changed by one of the admins, that is why it was not working. But all is working well now. Thank you!


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Last update:
‎12-17-2014 12:20 PM
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