Project Insights Engine: Configuration and Severity Levels

[Vibha Sharma]

Overview

Once Project Insights is set up, it works out of the box with sensible defaults. But every project is different and this article explains how to customize which topics are enabled, what thresholds trigger an insight, and how to interpret the severity levels attached to each insight you receive.

 

Altering the Default Configuration

Topic configuration exists at two levels — a global default that applies to all projects, and a per-project override for individual customization. The runtime engine also reads from a hardcoded script include, which means configuration changes made in the database take effect only when the script include is also updated.

Layer	Table / Object	Field	Scope
1 — Global default	sn_spm_gen_ai_insight_topic	default_topic_config (JSON)	Applies to all projects. One record per topic.
2 — Per-project override	sn_spm_gen_ai_m2m_work_item_topic	topic_config (JSON)	Applies to one project only. One record per project-topic pair.
3 — Runtime (code)	NAProjectInsightsTopicConfiguration (Script Include)	TOPICS object — hardcoded config per topic	Used by generators at runtime. Currently overrides DB values.

 

Note: Configuration changes made only at the database level (Layers 1 or 2) will not take effect until the corresponding Script Include (Layer 3) is also updated. Always coordinate with your platform administrator when making threshold changes.

Understanding Severity Levels

Every insight is tagged with a severity level so you know what needs immediate attention versus what to keep an eye on. Here's what each level means:

Severity	What it means
Critical	Immediate action required
Moderate	Action needed soon
Minor	Monitor closely
Informational	Awareness only
No Severity Tiers	All qualifying items are reported equally

 

Availability

This feature is available for customers on Zurich Patch 7 and above with the it_project_manager role.

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Read More

• Article 1: What is Now Assist for SPM Project Insights and How It Works

• Article 3: What Project Insights Detects — Tasks, Milestones & Resources (coming soon)

• Article 4: What Project Insights Detects — RIDAC, Financials & Schedule (coming soon)