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My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is Agile Development?
ServiceNow Agile solutions solve business disconnect problems by managing scrum, waterfall, and hybrid development projects across highly collaborative development environments that support both iterative methodologies as well as structured approaches like Scrum and SAFe. These solutions enable the development of software throughout the lifecycle - from inception to delivery - with significantly increased visibility throughout. ServiceNow Agile solutions also pull software development workflows together into one solution and connect them to other ServiceNow workflows. One major challenge organizations face is scaling agile to the enterprise. They may have implemented agile at the team level but still need to ensure the teams are coordinated, aligned to strategy and working towards common goals. To accomplish this, ServiceNow enables program level views. These combine multiple agile teams into a single view, illustrating team capacity versus load and allowing dependencies to be managed across teams.
Entry point to the official product information pages.
Entry point to the official product documentation
Summarized overview in one PDF file
More detailed answers.
Provides detailed guidance on the way that ServiceNow intends the process to-be.
Trainings & Courses
Agile Development 2.0 Fundamentals
Learn the fundamentals of ServiceNow's Agile Development 2.0 application, including how to create products, agile groups, releases, personalized backlogs, and sprints including tracking progress.
Agile Development 2.0 Implementation
In this course, you will learn how to implement Agile Development 2.0 based upon a customer's current processes and the configuration of future needs. Attendees will also gain insights and knowledge into the application's architectural framework, tables, and properties, role administration, what questions to ask during implementation, and explore ad-hoc requirements. This course is designed for all customers, partners, and consultants that want to increase skills to learn how to implement Agile Development 2.0 in ServiceNow and gain insight into the technical execution of the application.
Articles & Blog Posts
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Videos & Podcasts
2022-05-05 by ServiceNow Community
Agile Development Scrum Programs
See how Agile Development Scrum Programs enables centralized planning across multiple agile teams so you can easily prioritize epic backlogs and stories; visualize work and work dependencies; and manage team capacity to do work –to deliver business value quickly and efficiently.
2022-08-22 by Justin Meadows
The ServiceNow Agent application has an applet for Agile Development. If you're using Agile Teams in ServiceNow, you can view and edit your stories and scrum tasks from your mobile device. Watch this video to see the mobile app in action!
2022-08-29 by Justin Meadows
Did you know that you can add more than just stories to your BACKLOG in ServiceNow Agile Teams? You can! The UNIFIED BACKLOG let's you add any task-based record to your backlog such as incidents, problems and project tasks so that you can create a companion story and add it to a development SPRINT. Watch this video to see an Agile backlog and creating a TRIAGE BOARD to bring in other task-based records to a backlog.
2022-09-13 by Justin Meadows
Planning Agile sprints in ServiceNow is EASY! Watch this video to see me quickly groom some stories for a team's backlog and then assign the stories to sprints using a drag and drop sprint planning user interface. As a bonus, I show the same backlog and sprint planning in a program view that lets you visualize sprint capacity and dependencies between stories - specifically, dependent stories being developed by different teams.
2022-09-19 by Justin Meadows
There are a few ways to manage and track your Agile Sprints in ServiceNow. In this video I start a sprint from the planning board, review the Story board, create some scrum tasks and then show the Sprint Task board.
2023-01-12 by GlideFast Consulting
Agile Story Module | ServiceNow Tips & Tricks
Business Process Consultant Andrew McDonald gives an overview of Agile Story Module in ServiceNow.
Troubleshooting
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