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Agile Development

When you have multiple standalone tools for development, testing, and project tracking, there's a disconnect between enhancements and fixes, originating operations, change processes, and deployment. ServiceNow® Agile Development pulls these software development lifecycle workflows together in one system and connects them to other activities already taking place in ServiceNow.

Agile Development manages Scrum or waterfall development and manages the backlog of tasks throughout the lifecycle, from inception through testing and deployment. Ultimately, you gain increased visibility into the entire software development lifecycle.


Accelerate delivery with more accurate planning as you update and track progress through the SDLC

Optimize resources by immediately gauging and forecasting work levels to determine future project velocities

Easily manage stories across sprints, backlogs, and epics with an easy-to-use UI

Watch Now—Keynotes, Customer Interviews, and more

Application Highlights

Easily manage your stories and all types of tasks in the backlog with a drag-and-drop interface

Manage user stories

Easily manage your stories and all types of tasks in the backlog with a drag-and-drop interface

Feature Details

  • Progress Tracking

    Agile Development lets product owners and Scrum Masters track progress through card‑based progress boards and through burndown and velocity charts.

    You'll see updates and track progress on the burndown charts. With group velocity charts, you'll see the historical performance of a group—information you can use to better estimate the work the group can deliver in a future sprint.

  • Dashboards and Mappings

    You will work from a central location to generate graphical reports for releases, sprints, and stories, and to map incidents, problems, and changes to software products using ServiceNow® Configuration Management Database (CMDB) relational data.

  • Backlog

    Maintain all backlogs in one location. Associate backlog stories to a product, a project, or both, and select stories from the backlog and execute them as a project.

  • Release

    Project‑based execution lets you execute the release backlog as one or more projects. For non‑project execution, you can execute release backlogs by one or more assignment groups using their sprint schedules within a release timeline.

  • Intuitive Interface

    Transition seamlessly between service management, development, and testing processes.

  • Sprint and Backlog Management

    Agile Development's improved user experience with a drag‑and‑drop UI gives you a simpler method to add stories to sprints, manage schedules and burn rates, and move stories between sprints or to and from your backlog.

  • Project Portfolio Management Integration

    If you use waterfall to plan and track projects but prefer Agile to carry out the work, tracking project status during an Agile Development phase can be challenging.

    This integration facilitates a combination of waterfall and Agile methods for project management and development. Learn more about the integration.

Agile Development Is Part of...

IT Business Management

ServiceNow® IT Business Management (ITBM) helps you run IT like a business, with project visibility and financial insight.

Now Platform

Automate processes across the enterprise with a single platform.

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