Agile Development

ServiceNow® Agile Development helps you manage product and software development efforts that use agile methods. It pulls your software development lifecycle workflows together in one system and connects them to other activities already taking place in ServiceNow.

Agile Development manages Scrum or Waterfall development and manages the backlog of tasks throughout the lifecycle—from inception through testing and deployment. Ultimately, you gain increased visibility into the entire software development lifecycle.


Accelerate delivery and time to value with more accurate planning as you update and track progress through the software development lifecycle.

Optimize resources by immediately gauging and forecasting work levels to determine future project velocities.

Easily manage stories across sprints, backlogs, and epics with an easy-to-use UI.

Application Highlights

Easily manage your stories and all types of tasks in the backlog with a drag-and-drop interface

Manage user stories

Easily manage your stories and all types of tasks in the backlog with a drag-and-drop interface

Track progress of stories and scrum tasks on interactive visual task boards

© Scaled Agile, Inc.

Track progress of stories and scrum tasks on interactive visual task boards

Feature Details

  • Progress Tracking

    Agile Development lets product owners and Scrum Masters track progress through card‑based progress boards and through burndown and velocity charts.

    You'll see updates and track progress on the burndown charts. With group velocity charts, you'll see the historical performance of a group—information you can use to better estimate the work the group can deliver in a future sprint.

  • Dashboards and Mappings

    You will work from a central location to generate graphical reports for releases, sprints, and stories, and to map incidents, problems, and changes to software products using ServiceNow® Configuration Management Database (CMDB) relational data.

  • Backlog

    Maintain all backlogs in one location. Associate backlog stories to a product, a project, or both—and select stories from the backlog and execute them as a project.

  • Release

    Project‑based execution lets you execute the release backlog as one or more projects. For non‑project execution, you can execute release backlogs by one or more assignment groups using their sprint schedules within a release timeline.

  • Intuitive Interface

    Transition seamlessly between service management, development, and testing processes, perform big room planning, and more.

  • Sprint and Backlog Management

    Agile Development's improved user experience with a drag‑and‑drop UI gives you a simpler method to add stories to sprints, manage schedules and burn rates, and move stories between sprints or to and from your backlog.

  • Project Portfolio Management Integration

    If you use Waterfall to plan and track projects but prefer Agile to carry out the work, tracking project status during an Agile Development phase can be challenging.

    This integration facilitates a combination of Waterfall and Agile methods for project management and development. Learn more about the Agile 2.0 integration..

  • Personalized Columns

    Personalize any list on the Agile Board. Configure and view only the columns important to you using the personalize icon in the list.

  • Epic Rollup

    View rollups and completion percentages as you define and complete work on the larger work items, epic, and feature.

  • Task Board

    Track the progress of your Scrum tasks in horizontal lanes in the Task Board view.

  • Unified Backlog

    Maintain a centralized backlog of different task types, such as defects, problems, incident tasks, and stories. Prioritize and sequence the different task type records all in one location. Removes the overhead of converting records to stories.


Agile Development is part of...

IT Business Management

ServiceNow® IT Business Management (ITBM) helps you run IT like a business, with project visibility and financial insight.

The Now Platform®

Automate processes across the enterprise with a single platform.

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