After adding attachment category moving to none

VSN
Tera Expert

‎11-17-2025 10:47 PM

VSN_0-1763448404176.png

when ever i am attaching the attachment/removing the attachment - the category field value moving to None. how to resolve this issue.

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PrashantLearnIT
Tera Sage

‎11-17-2025 11:01 PM

Hi @VSN 

 

Can you please tell me what form you are looking for.

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VSN
Tera Expert
In response to PrashantLearnIT

‎11-17-2025 11:44 PM

Demand - dmn_ demand 

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Ankur Bawiskar
Tera Patron
Tera Patron

‎11-17-2025 11:39 PM

@VSN 

any custom business rule or flow is running on sys_attachment which is clearing that Category field value?

what debugging did you do from your side?

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Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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