Agile Development

[nav21]

The user having roles scrum_master, scrum_product_owner, or scrum_sprint_planner cannot drag and drop stories on agile board.

[Rajdeep Ganguly]

This issue might be due to a lack of necessary permissions or a system glitch. Here are the steps to troubleshoot and resolve the issue:

1. Check User Roles: Ensure that the user has the necessary roles (scrum_master, scrum_product_owner, or scrum_sprint_planner) assigned to them. You can verify this by navigating to User Administration > Users, then selecting the user and checking their roles.

2. Verify Agile Board Configuration: Check the configuration of the Agile Board to ensure it's set up correctly. Navigate to Agile Development > Agile Boards, select the board, and verify the settings.

3. Check ACLs: Access Control Lists (ACLs) might be preventing the user from dragging and dropping stories. You can check this by navigating to System Security > Access Control (ACL), and ensuring the user has the necessary permissions.

4. Clear Cache: Sometimes, clearing the browser cache can resolve such issues. Ask the user to clear their browser cache and try again.

5. Check for System Errors: Check the system logs for any errors. You can do this by navigating to System Logs > All. If there are any errors related to the Agile Board or the user's actions, they should appear here.

6. Update/Upgrade ServiceNow: If the issue persists, it might be due to a bug in the current version of ServiceNow. Check for any available updates or upgrades.

7. Contact ServiceNow Support: If none of the above steps resolve the issue, contact ServiceNow Support for further assistance.

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