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Resolved! Need to add a field in the Timesheet portal which links to a table

Hi Community, Wondering if you could help me with something or steer me in the right direction: I need to be able to add a new field in the timesheet portal to allow the user to select a value which links to an existent table. I've created a new cate...

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PaulaaO by Mega Sage
  • 2569 Views
  • 2 replies
  • 2 helpfuls

Remove "Project Time Category" from Time Sheet Portal

We are in the process of upgrading from Jakarta to London, and the new Time Sheet Portal has a newly exposed field called "Project Time Category" (or it was previously removed from the Jakarta Worker Portal manually). I have a requirement to remove t...

Resolved! Demand Manager Dashboard

Hi, I was going through the documentation of Demand Management, just wondering can we get this dashboard in the instance ?   We recently upgraded to Orlando version and customer already has PPM - Standard plugin installed   Demand Management Dashboar...

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Resolved! Reporting on incidents created outside of business hours?

Hi all,  Our service desk recently expanded its hours from standard business hours (9-5) to being a 24/7 operation. We're looking to report on any incidents created outside of M-F 9-5 business hours to show adoption/growth of the 24/7 service over th...

mollyclark7 by ServiceNow Employee
  • 3850 Views
  • 6 replies
  • 9 helpfuls

Resolved! How can I create a report that shows the low usage end of my data

For example, we track the number of phone calls we receive from each of our clients.Its quite easy to create a bar graph or something similar that shows the top 10 or 20 clients that call the most.But I am trying to get some good quick data on who us...

jhuston by Mega Contributor
  • 2523 Views
  • 13 replies
  • 4 helpfuls

Resolved! Demand Completion (non technical) and Demand Rejection

As we look to utilize best practices (and find them), my team was wondering how others utilize Demand Management. One question as we worked through the process flow yesterday was, when should a demand be closed (completed)?  Our workflow for approved...

Resolved! Creating a Story from a Demand

Hello, Is there a way to create a story directly from a Demand? We have seen the ability to create enhancements and projects, but we are looking to create and link story records to a completed demand. Any help is appreciated! Best Regards, Dan Wright

danwright by Tera Contributor
  • 4030 Views
  • 9 replies
  • 3 helpfuls

Gantt Chart in Project Status Reports

Hello, I've been asked to look into placing a Gantt chart into the project status reports to display all key milestones for that particular project. I understand how to edit the project status report, similar to editing any regular portal page, howev...

Resolved! old ideas not visible on the new idea portal

Hi, Old ideas not visible on the new idea portal. I created a new category under module internal and tried to map an old idea with the category  but it does not show up on the idea portal .   Thanks!  

kjain by Giga Expert
  • 1564 Views
  • 3 replies
  • 2 helpfuls

Resolved! How to add a Category to an existing Idea?

We just upgraded to Orlando and i wanted to see how to add a category to an existing Idea? I already created a new Category in the [im_category] table called "Test Category" and i wanted to assign an existing Idea [IDEA000001] to this category. How c...

Akif Shah by Tera Contributor
  • 2295 Views
  • 14 replies
  • 2 helpfuls

Idea Record Migration to New Idea Portal

Working with a client that is migrating to New York and want to use the new Idea Portal.  I wrote a script that created 'im_m2m_idea_category' mapping records that tie existing ideas to categories.  The old ideas are still not showing in the portal. ...

snolan by Giga Contributor
  • 2525 Views
  • 9 replies
  • 2 helpfuls