Ai Search - Global Search with-in Workspace - How does suggested and recently viewed records work?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago - last edited 3 weeks ago
We have enabled Project Workspace for Search. With that, Projects land in Project Workspace.
Problem: It opens record with record URL but at same time, all side-bar URL remains as-is and points to earlier project. Actually, it does not refresh Workspace and just opens up a record with-in same existing project.
https://****.service-now.com/now/workspace/project/record/pm_project/09e6fe592d93721098bfe5ddf9bda1a5/params/project-table/pm_project/project-id/5aea4df0f4bfae5082caaaa7ddc4063c/record-status/1
But we like that to go to this URL pattern and open a new tab so that it does not keep existing project opened.
https://****.service-now.com/now/workspace/project/home/sub/planning/pm_project/5aea4df0f4bfae5082caaaa7ddc4063c/1783533792581/params/page-name/planning
Please let me know if anyone has customized this any-how.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2 weeks ago
Hi @djvasant,
Short answer: this can't be changed. A ServiceNow MVP confirmed the same on a near-identical SPM forum thread, global search opening records into the current workspace instead of a new window is OOTB behavior with no supported override.
- record/pm_project/{sys_id}/... is the in-place record route: it swaps the content pane, so the sidebar stays on the old project.
- home/sub/planning/pm_project/{sys_id}/... is the workspace bootstrap route (the pattern used for notification deep links): it reloads the full context, including the sidebar.
Neither search result clicks nor ctrl/middle-click reliably trigger that second route, workspace navigation intercepts clicks in JS instead of using a real anchor navigation.
Thank you,
Vikram Karety
Octigo Solutions INC
