Ai Search - Global Search with-in Workspace - How does suggested and recently viewed records work?
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2 hours ago - last edited 2 hours ago
We have enabled Project Workspace for Search. With that, Projects land in Project Workspace.
Problem: It opens record with record URL but at same time, all side-bar URL remains as-is and points to earlier project. Actually, it does not refresh Workspace and just opens up a record with-in same existing project.
https://****.service-now.com/now/workspace/project/record/pm_project/09e6fe592d93721098bfe5ddf9bda1a5/params/project-table/pm_project/project-id/5aea4df0f4bfae5082caaaa7ddc4063c/record-status/1
But we like that to go to this URL pattern and open a new tab so that it does not keep existing project opened.
https://****.service-now.com/now/workspace/project/home/sub/planning/pm_project/5aea4df0f4bfae5082caaaa7ddc4063c/1783533792581/params/page-name/planning
Please let me know if anyone has customized this any-how.