Resolved! How do I map field values from a parent ticket to a new child ticket?
When I create a new child ticket, I would like some field values from the parent ticket to automatically be populated into the child ticket. How do I achieve this?
Forum Posts
dynamic filter option not showing
Hi all,A quick check with the community before I load a ticket with Hi.I have created a list view which says "show all IT tickets for FAD users" to be accessible by a specific business unit in our organisation which are using SNC for ticket trackin...
Is there a limit on the number of entries shown in Activities journal?
Hi SNC,I wonder is there a limit on the volume of updates the Activities journal shows?Could that be the reason why I am missing some of the earlier updates to my records (incident as an example)?
pm_portfolio field on pm_project table
I found there is a field named 'pm_portfolion' on Project table in client's instance (glide-fuji-12-23-2014__patch10-10-21-2015), but this field doesn't exist in my developer instance (glide-fuji-12-23-2014__patch11-11-18-2015).Any idea how would thi...
Resolved! Make a field mandatory only for a specific Group
I have a field which has a UI policy so it is only visible if a specific group has the Incident.I need to make this mandatory only for this group and not for everyone. Is this possible? and if so any ideas how?If i select it as mandatory it will beco...
List of itil users who don't have tickets assigned to them
Hi: I'm trying to create a report of users with 'itil' role who do not have any 'task' assigned to them. Can this be done in reports?Thanks! Rita
how to retrieve groupby results from a table using URL query?
ex:table name: salesDataDAY SALESMon 12Tue 66wed 33Thu 45Fri 68I would like to get the above results in JSON format while querying through URL but i dont know how to use groupby function in url to q...
Resolved! Replicate/Copy a form to a new table with all existing rules
Hi,Is it possible to create a copy of a Form in a new table? I have spent some time create a form with a new table with Client scripts and business rules. I now want to create a new table and have an exact copy of this form with all of its rules. Is ...
Resolved! Report to show list of tickets transferred from one Service Desk to Another
I need to create a report which shows (weekly) tickets transferred from our UK Service Desk Group to our US Service Desk Group.Not show how but it looks possible. Any ideas?Thanks,
Resolved! Emailed hyperlink does not use SSO
We have our SN instance setup with SSO using ADFS to authenticate with our active directory.Users can click a special hyperlink ( ourcompany.service-now.com/login_with_sso.do?glide_sso_id=12355 ) and are logged in successfully.However, when our SN ...
Resolved! How can we pass current record sys_id as a filter condition to report ?
I am planning to run a report from a incident from through UI Action button.But I would like to know how I can pass current incident sys_id as filter for that report.?So that - what I am trying to achieve is. I want to run a report on incident table ...
How do you add an Assignment Group as one of your selections for Incident tickets?
How do you add an Assignment Group as one of our selections for Incident Tickets?
Can someone please tell me about Service Now licensing Model.
Hi Team,I need to gather data about licensing cost that Service Now implements for its services i,e. Data covering license costs about Enterprise and Express editions. Also data about MSP, & Dedicated instance hosting options. How service now charges...
Attach Incident to Project
My development team receives incidents that are considered requests or enhancements to software that are possibly related to a project that we are currently managing through PPM or we may want to consider a collection of such enhancements and turn th...
Resolved! Can we intergrate Service Now with any iOS and Android appliction?
Can we integrate Service Now instance with any iOS and Android application. The whole idea is UI will be at other platform compatible to iOS and Android application and database will be of Service Now. Also, I have tried to use mobile application of ...