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Forum Posts

How to convert duration field to "hours"?

I have a business rule which has criteria to check on the Project planned effort (which is a duration field) in terms of hours. Need advice on the business rule's syntax to convert a duration field to hours. Thanks!

ivychan by Tera Contributor
  • 4223 Views
  • 3 replies
  • 1 helpfuls

Configure cards in visual task board

Is there a way to configure the my visual task boards view so that VTB cards display different information? Right now I have many VTBs from projects I am running, but I cannot distinguish which cards associate with which projects. I would like to add...

VTB screenshot.png

State field on Task Table

Hey All,Historically, our instance has used the Incident_state and Problem_state fields for those to task types, but I'm trying to move towards using the State field on the Task table. This is all fine, but we are trying to report on the state field ...

Resolved! Project Admin rights

Are there any Admin rights for the Project piece of SNOW? Our enterprise will not provide general SNOW admin privileges, but thought there might be something different for the Project side. Thank you, Bryan

Blamb by Kilo Contributor
  • 2958 Views
  • 2 replies
  • 1 helpfuls

How to view project tasks that are assigned to me?

We are currently evaluating ServiceNow PPM for project delivery to external customers (customer on-boarding).  I have a demo instance that I am using to evaluate PPM.  Our initial usage will be very basic and I have setup projects, templates, project...

msledge by Kilo Contributor
  • 7962 Views
  • 4 replies
  • 1 helpfuls

Demand Email notification when state changes

Hi,I am looking to have an email be sent to the stakeholders of the demand when the state changes and it is not in draft. Any help would be appreciated.Thanks.

Karlie by Tera Contributor
  • 3425 Views
  • 4 replies
  • 0 helpfuls