BUG REPORT: Agile Phase Created with Type “[Object object]” in Project Workspace

jordimsant · 3 hours ago

Hi Community,

I would like to report what seems to be a bug in Project Workspace when working with Agile-type projects.

Issue Description

In a project configured as Agile, when a user creates a new Agile Phase and presses Enter, the system automatically allows the creation of another phase inline — without clicking the “Create Agile Phase” button again.

From a UX perspective, this behavior is actually convenient and does not seem problematic by itself.

However, the issue is that:

The newly auto-created phase is not assigned the type “Agile”.
Instead, its type is displayed as [Object object].

Expected Behavior

When creating Agile phases inline (after pressing Enter):

The new record should automatically inherit or default to the Agile phase type.
The phase type field should correctly display “Agile”, not [Object object].

Actual Behavior

The first phase is created correctly.
Pressing Enter enables inline creation of another phase.
The new phase is created with its type showing as [Object object] instead of “Agile”.

Environment

Instance type: Personal Developer Instance (PDI)
Workspace: Project Workspace
Project type: Agile

Additional Observations

The behavior itself (pressing Enter to quickly create another record) seems intentional and useful. The issue appears specifically related to:

Improper handling of the phase type value during inline creation.
Possible incorrect object-to-string conversion in the UI layer.

It looks like a front-end issue rather than a configuration problem.

Where Should This Be Reported?

Since this was found in a Personal Developer Instance (PDI), I do not have access to official ServiceNow Support to open a HI case. Does anybody know where I should address?

If anyone else can reproduce this issue — especially in non-PDI environments — it would be helpful to confirm whether this is a broader product defect.

Thanks in advance for any insights.