Can't create a project from a demand

[davidsmith]

Hello,

We have a couple of project managers who are trying to create projects from demands. When they do so the following error pops-up.

As far as I can tell there no duration in the demand table. Does anyone have any ideas?

David

[Runjay Patel]

Hi @davidsmith ,

Duration field is present on Project table, check any validation are in place for duration.

check this business rule: https://yourinstance.service-now.com/sys_script.do?sys_id=43df06f60b300300acc30e7363673ab8&sysparm_r...

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[davidsmith]

 Hi @Runjay Patel 

I have had a look at that Business Rule and it seems to be calculating the duration of all of the project tasks (though I could be wrong on this). I have yet to find any relevant business rules in the demand table (especially one that mentions the error -"error creating project").

Many thanks

David

[Runjay Patel]

Hi @davidsmith ,

No, there wont be any issue with demand table, as you are creating project so all rule apply to project table. Error also stats the same.

check BR which have duration field restriction.

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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[davidsmith]

Hi @Runjay Patel Thanks for that confirmation. I have a feeling that we have made some OOB changes over the years as my PDI has now issues.