Can you limit the idea portal to certain user groups?

andit
Tera Contributor

If I implement OOTB idea portal into our PROD environment, can I limit the idea portal to certain user groups? Also, can i limit voting, viewing, or comment functionality to certain user groups as well?

 

For example-- I am an idea manager for an entire organization, but want to separate each idea portal by department. That way, Human Resources can only see, vote, and comment on ideas submitted by those in the Human Resources user group. And not from any other department from the organization. 

1 ACCEPTED SOLUTION

Namita Mishra
ServiceNow Employee
ServiceNow Employee

Hi @andit ,

Thanks for checking with community.

yes, very much possible, you can give access to certain department, group etc.. by using the control access, allowing only the users of a specific business unit or department to submit and view ideas belonging to a specific category through the Idea Portal by creating access-control lists in the table that you want to use for categories.

 

For example, if you do not want users outside the Payroll department to view the ideas associated with the category Salary, create ACLs with read access, at least, to the employees of Payroll department in the parent table that is used to derive the category Salary.

The ACLs restrict the employees outside the Payroll department from viewing the ideas associated with the category Salary. For more information, see Create an Idea module.

 
For details: please refer this link
 
Hope this helps and if it does, please mark the response as correct response.
 
Happy SPM Learning !
 
Thank You!
Namita Mishra

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3 REPLIES 3

Namita Mishra
ServiceNow Employee
ServiceNow Employee

Hi @andit ,

Thanks for checking with community.

yes, very much possible, you can give access to certain department, group etc.. by using the control access, allowing only the users of a specific business unit or department to submit and view ideas belonging to a specific category through the Idea Portal by creating access-control lists in the table that you want to use for categories.

 

For example, if you do not want users outside the Payroll department to view the ideas associated with the category Salary, create ACLs with read access, at least, to the employees of Payroll department in the parent table that is used to derive the category Salary.

The ACLs restrict the employees outside the Payroll department from viewing the ideas associated with the category Salary. For more information, see Create an Idea module.

 
For details: please refer this link
 
Hope this helps and if it does, please mark the response as correct response.
 
Happy SPM Learning !
 
Thank You!
Namita Mishra

Thank you, Namita!

 

I have another question. What if I wanted to limit the voting option only to certain users in the idea portal? For example, is it possible to only allow users in a leadership/stakeholder group to vote on ideas, instead of everyone in an organization?

Namita Mishra
ServiceNow Employee
ServiceNow Employee

That's interesting point @andit . I am not sure if there is a setting to restrict voting to certain groups / users.

By design and concept, idea portal is all about collaborating on the submitted ideas. As a best practice, everyone who is able to see the idea should have the capability to collaborate on it. 

 

Thank You!

Namita Mishra