Cost Hourly Rate and Billed Hourly Rate against all rate lines added as part of any rate model

SynOPsM
Tera Contributor

‎05-09-2025 04:57 AM

How do we define both Cost Hourly Rate and Billed Hourly Rate against all rate lines added as part of any rate model within SPM?

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Namita Mishra
ServiceNow Employee
ServiceNow Employee

‎05-17-2025 02:49 AM

Hello @SynOPsM ,

There can be a difference in the rate of a resource and what actually billed to the client. This scenario would require configuration.

 

Have a Great Weekend !

 

Thank You!

Namita Mishra

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