Cost Plan's field "Total actual cost" doesnt update

Dario_C
Mega Sage

Hi everyone!

I have a problem with a field on the Cost Plan. The field 'Total Actual Cost (actual_cost_default_currency)' doesn't update with the total amount of the related Expense Line. The value remains at 0. I don't understand why. How does this field work?"

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Thank you in advance

 
14 REPLIES 14

Captain Gaming
Tera Contributor

Hi @yogesh41 @Dhiren Aghera 
In my case when I was creating Expense lines, I don't  have Amount field in Expense lines. Can you please help me in how can i populate the total actual cost in cost plan in this scenario.

Hi @Captain Gaming,

The Expense Lines are processed? If i remember, you can have the total of amount of Expense Lines, only when the expense line are processed. 

SheltonT
Tera Expert

Having the same issue. Has someone figured out how to reprocess the expense lines or do we need to re-create them all?

For reprocess the expense lines you need to change their state to " Processed", change the business rule on Expense Line table.

yogesh41
ServiceNow Employee
ServiceNow Employee

Hi,

 

Total Actuals cost on Cost Plan is the aggregated amount from associated "processed" Expense Lines. 

 

If Total Actual cost on Cost Plan is zero, it would be one of the below reason

1. No Expense Lines are not associated with respective Cost Plan 

2. Expense LInes are not processed state 

3. Expense lines exported as "Processed" state.

 

if there are expense lines associated as well as processed state, but still Total Plan Cost is zero, you can update existing ( anyone ) Expenese Line state from processed to Pending and back to Processed. It is expected to process all the Expense Lines and update Total Planned Cost.

 

Yogesh