Create new resource card not visible

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05-20-2025 06:50 AM
Hi,
we've run into an issue when trying to set-up portfolio and resource management. For some reason, the create resource card view is not visible in resource management workspace, even though the user has both resource_user and resource_manager roles. Any ideas? Attaching the view we were expecting to arrive on when navigating to resource management workspace.
Brs Tanja
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05-20-2025 07:01 AM
So it's not showing the New Resource Card available in right side in your instance?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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05-23-2025 04:06 AM
No, unfortunately not

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05-20-2025 07:46 AM
Hello @Tanja Holm ,
Hope you are doing well...
From the roles point of view, it doesn't seem to be an issue.
Can you once try to clear the cache, logout and then try again. It may help.
Also, try to check with the user who has it_project_manager role. Because this is available for the users with any one of the following roles.
1) resource_user
2) resource_manager
3) it_project_manager
Thank You!
Namita Mishra

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05-23-2025 04:07 AM
Haven't solved the issue yet but think I found the underlying reason, some of the right UI pages were missing