Custom column status not carrying across boards in the same workspace

Marek Schling
Kilo Explorer

In CWM I have a board with a custom status column. I created a second board in the same space and added what should be the same custom column to it. When I view a story that has a status set on the first board, the column shows blank on the second board.

Is column status stored per-board rather than on the story record itself? If so, what's the supported way to have a status field that's shared across multiple boards in the same workspace — a custom field on the underlying table rather than a board-level column?

Trying to understand whether this is expected behaviour or a configuration issue on my end.

1 REPLY 1

Sunil B N
ServiceNow Employee

Hi Marek,
Column configuration is shared across the Space. - As you used the same column here in different Boards of same Space.
Column data however is limited to that record in the Board.

How does it work technically?
For other task extensions - to allow users to have custom columns, we create a shadow record on sn_cwm_task which is tied to Board and the original task (Story here). Each Board will have a unique sn_cwm_task on each of the Board.


Reasoning:
Ideally we were not expecting same connected work (here its Story record) in the multiple Boards of the same Space.

You are not doing anything wrong in the configuration and this is expected behaviour.
I hope this helps. Let me know if you have further questions.
Best Regards,
Sunil B N