Delete a change in Draft state for ITIL users

[riaz_mansuri]

Hi,

Currently we do not allow anyone other than admin to delete changes.

I would like the ITIL role to be allowed to delete changes if they are in a Draft state and if the change has been opened by them.

Is this possible via a UI action?

If so can someone help in telling me how to come about this?

Thanks

[Jon Barnes]

You can do this with an ACL. check the ACL with name change_request, and operation is "delete".

You can tick the "Advanced" tick box and write a script to meet the criteria above.

http://wiki.servicenow.com/index.php?title=Using_Access_Control_Rules

[riaz_mansuri]

Hi,

Thanks I am aware of this. I was hoping someone can help write me a script.

Thanks,

Riaz

[Jon Barnes]

answer = false;

if ((current.state = 'you need to put the VALUE of your draft choice option here' && gs.getUserID()==current.opened_by) || gs.hasRole('admin'))) {

  answer = true;

}

this is untested.   note you need to put the actual value of your draft choice option above.

[Abhinay Erra]

Riaz,

    What script are you looking for? ACL script?

Thanks,

Abhinay

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