Add Sub Program to a Program

Hi All,Out of the box, the system supports adding subprojects under a project. Does it also support creating subprograms under a program? Can we customize this? Thanks!

SPM — Resource Plans Deprecation Sep 2026 — Is Skipping Migration a Viable Option?

Hi Friends,  We are a small team evaluating whether we truly need to migrate Resource Plans to Resource Assignments before the September 2026 deprecation deadline. Before investing significant effort we want to make an informed decision. Would love t...

Design Partner Program for Project Workspace Interest

Hello Team!   We are looking for customers that are interested in joining our Design Partner Program for ServiceNow's Project Workspace. Attached is an overview of what this program is and participation is completely optional. The goal of this progra...

Performance Analytics Premium for [...] Plugins

Does anyone know what the deal is with these all these plugins called "Performance Analytics Premium for [some name]"?  My organization has Performance Analytics Premium, and we are specifically looking into the "Performance Analytics Premium for Pro...

Creation of Rate Model for Resource Assignments

Hi Team, We are in the process for implementing new Resource Assignments for a customer and want to create a new rate model based on custom attributes (Country, Job Level). Tried to do this on the PDI but the planned cost gets defaulted to $50 rate. ...

Populate a field value from a control record to an assessment instance question

ServiceNow GRC - Populate Assessment Instance Questions from Control Fields and Complete Attestation ProgrammaticallyHi Experts,I have a requirement in ServiceNow IRM/GRC Compliance module and would like guidance on the best approach.Existing OOTB Pr...

Add Timecards for Direct Reports

I want my leaders to be able to add timecards to timesheets on behalf of their direct reports. Is this possible?

Best practice for aligning Demands, Projects, Programs, Portfolios, and Strategic Goals in SPM

Hi Community,We are implementing ServiceNow Strategic Portfolio Management and are currently designing the end-to-end process from Demand Intake → Evaluation → Portfolio Prioritization → Project Creation → Execution → Benefits Tracking.Our business w...

user unable to see their incidents on a dashboard

Hello - I am having issues with a user seeing incidents assigned to the service desk. They are told they do not have permission to view the "My Incidents" report as shown in the attached image. How can I work through this to resolve the issue? Thanks...

Portal (Customer Portal) view of Project Tasks (Gantt or similar)

Hi all, We are using SPM with CSM and the Customer Projects plugin. This allows us customers to 'off the shelf' have access to some things related to projects (where they are a project contact) inside the Customer Service (/csm) Portal. The things th...

Actual Start Date and Actual End Date fields in Strategic Planning Workspace

We are looking for some guidance to better understand the Actual Start Date and Actual End Date fields in Strategic Planning Workspace.  We would like to know what exactly sets the Actual Start Date and Actual End Date fields and how these two fields...

Scenario Planning taking too long to complete approvals and conversion.

I've noticed this issue in more than one instance. When you create a scenario plan and go approve it and select that the demands should be converted to projects, it takes a very long time to get completed and this is not ideal when you have planners ...

Project Advanced Security Plugin Limitations

Please provide any information you have on limitations of the Advanced Project Security Plugin based on experience. Also, is there any ServiceNow documentation available on this? I am familiar with the functionality and it is in use but would like to...

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