Hello! After reading through a few forum posts incl. the following, still would like to better understand what happens to automatically set a demand/project's Value Score to 5 or 0.
Are these from business rules that are OOTB? Where might we start to look to find what is changing these scores for the end user? Thank you!
Example:
- Cost plans are updated and for the corresponding demand/project, the "Score", "Execution Score" and "Value Score" may be set to 5 or 0. Specifically, it looks like from audit history of the demand or project record, when these Financial fields are updated (Planned Operating, Ttl planned cost) > "Value Score" is set to 5 or 0.
- For demands, "Reset to Draft" button > changes Execution and Value scores to 5 and changes Score to 0
Forum posts reviewed:
https://www.servicenow.com/community/spm-forum/demand-and-project-scoring/m-p/2539744
https://www.servicenow.com/community/spm-forum/project-score/m-p/1012729
https://www.servicenow.com/community/spm-articles/how-the-demand-score-and-project-score-are-calcula...
