Demand score calculate is not working
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10-07-2024 08:53 AM - edited 10-07-2024 08:54 AM
Hi everyone,
I have a simple issue: A client instance is giving us wrong score demand results.
I know the formula is: Score = ((10 - risk) + (10 - size) + value) / 3 so...
...if we have:
risk = 0
size = small (2)
value = 1
then score should be equal to 6.33 but for some reason Servicenow calculate score = 5.33
What is the script that perform this calculation? Is Score = ((10 - risk) + (10 - size) + value) / 3 the right formula?
Thanks!!!
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