Demand score calculate is not working

Leonel Sandroni
Tera Guru

Hi everyone,

 

I have a simple issue: A client instance is giving us wrong score demand results.

 

I know the formula is: Score = ((10 - risk) + (10 - size) + value) / 3  so...

 

...if we have:

risk = 0

size = small (2)

value = 1

 

then score should be equal to 6.33 but for some reason Servicenow calculate score = 5.33
 

LeonelSandroni_0-1728316247431.png

 

What is the script that perform this calculation? Is Score = ((10 - risk) + (10 - size) + value) / 3 the right formula?

 

Thanks!!!

 



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