How can we keep the track of the laptops in service now??
Hello, How can we keep the track of the laptops in service now??, i am looking for tracking the asset details related to each laptops. Thanks in advance.
Forum Posts
How do you set and display a capacity for resource hours for a designated team/users?
How do you set and display a resource capacity for a designated team/users? For example, Shane from Applications Development only has 20 hours a week to work on projects.
Resolved! Client Script to Hide Tabs in incident
Hi All, I have a requirement to create a Client Script to hide 2 tabs within the incident view when a certain assignment group is selected. The client script should run onLoad and achieve the following outcome: When assignment group VC Office is sele...
Project Scheduling Engine - Geneva
Yay! Geneva is released . We are super excited about the upcoming changes in Project Management and the completely overhauled project scheduling engine in Geneva. This post describes the Project Scheduling Engine behavior in Geneva release.Before goi...
Resolved! OOB - Can a demand/project tag to multiple program/portfolio or only one ?
I am sure i read somewhere "Projects can belong to multiple portfolios". But I find that is not the OOB behavior. When i tag a demand/project to a program/portfolio the previous entry is replaced by current entry. Can someone confirm the OOB behavior...
Resolved! FTE and Person days difference
Whats the difference between FTE and Person days while creating resource plan?
Resolved! Demand related question
Hi All, can you answer below questions? Who all can Qualify and approve the demand?Can a demand have more than one idea associated with it? (Correct me if I am wrong - only one demand can have one idea)How stakeholders are added to the demand automat...
Resolved! Unable to view gantt chart under the planning console in Firefox.
Have recently upgraded my developer instance to London from Kingston yesterday. Since then, I have been unable to view the full Gantt Chart under the planning console. All the main columns display with the respective project items for each WBS, howev...
Resolved! Documentation - Project Management dates ( Planned start date , Planned End Date , Actual Start Date ) calculation and validation
Is there any documentation available for following dates calculation( Rollup logic, Past date /Future date validations) on Project and Project task form 1) Planned Start date 2) Planned End date 3) Actual Start date 4) Actual End date
Resolved! How to find list of ServiceNow modules/applications owned???
Is there a way to see which modules/applications that were are licensed for. This will be useful in prepping for the upgrade to Madrid. I know we have Incident, Request, Knowledge, Idea, Demand, Project Management, but looking for a complete list.
Sprint Burndown Modification
I would like to create a burndown chart where the story points are calculated based on stories in the "Ready for Testing" state rather than "Completed". For my sprints, the stories are not in completed state until the end of the sprint, making the OO...
Resolved! Is it possible to configure to add the states to the Sprint Planning section of the Agile Board?
You can see a screenshot below where while we are doing sprint planning we cannot see the state of the stories and it is providing tedious. How can I add state to this view?
Resolved! Project State not changing to "Closing"
Hello Experts, I am working on Kingston version of ServiceNow. I am trying to change the phase of an "Executing" project to "Closing". It throws an error: "Phase can-not be moved to closing state because some subtask is opened". Looking at this...
Resolved! Adjusting Allocation Workbench Capacity hours for users
Hello all, We recently had ITBM implemented and I am running across the an issue where leadership wants to change the available hours of a analyst from 40 hours to 30 in the allocation workbench. I have read through the docs and found that this is se...
Resolved! Worker license for pps_resource
Hi all, Could you please clarify if additional license is required for each employee involved in Resource Management application as Worker in case we are aim to involve all of them to resource plans, time tracking process, cost calculations? Thank yo...
