Distribution of Hours per User in Resource Management

[AndreiaR]

Good morning,

I'm currently setting up Agile Development in ServiceNow. When scrum tasks are created and assigned to a user, I’ve set up a flow to automatically create a Resource Assignment for that user.

However, when I access the Resource Management Workspace to view the tasks assigned to users, I notice that the hours are not distributed according to the user's weekly availability.

For example, User Andreia has 24 hours of capacity in the week of October 13 and 32 hours of capacity in the week of October 20. However, ServiceNow distributes the task hours as 22 hours in the first week and 34 hours in the second week. As a result, the system shows an overcapacity error for the second week, even though across both weeks the user has enough available hours.

Below is an illustration of the situation described above.

It's also worth mentioning that the Resource Plan created automatically by the system has the following Allocation Configuration:

Any suggestions on how to resolve this issue or properly configure hour distribution based on weekly availability? Thanks in advance!

[M Iftikhar]

Hi @AndreiaR,

Based on the behavior you're observing, it appears that the Resource Allocation isn't fully utilizing the user's weekly availability before moving on to the next week. To address this, I recommend updating the Allocation Configuration on your Resource Plan to use the "Front load" allocation spread.

The Front load allocation method ensures that a user's available capacity is consumed starting with the earliest available week.

You can find more details in the official documentation here: Resource allocation

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[Karlie]

Did you ever figure out why this is? We are seeing similar behavior.