Double Notification by approve and Defer on demand table

[Cristina Costa]

Hello,

I need some help with a notification issue.

I created a notification to inform the Project Requestor when the state of a Demand changes. The notification condition is State changes.

However, when I click Approve or Defer on a Demand record, the notification is always sent twice.

How can I prevent the notification from being sent twice in this case?

Thank you.

[4078_TA]

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[kaustubhdub]

hi @Cristina Costa 

This happens because Approve and Defer actions usually trigger more than one update on the Demand record. One update comes from the approval engine (approval state, approver record), and another update changes the Demand state itself. Since your notification condition is simply “State changes”, it evaluates to true for both updates, causing the notification to fire twice.

To prevent this, you can tighten the notification condition, so it only triggers on the actual state transition you care about, not on approval-related updates.

Please mark my answer helpful if this was any use to you.

Warm Regards

Kaustubh Dubey

[Ankur Bawiskar]

@Cristina Costa 

it's possibly because the record is getting updated twice and hence email is sent 2 times

You can give specific condition like to make it trigger only once

State [Changes From] XYZ

AND

State [Changes To] ABC

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