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Export to Microsoft Project error

Balakrishna_ABK
Kilo Sage

export to MS.png

Akhil7842_0-1689401590311.png

When Iam trying to Export the project as MS Project its downloading in xml instead of mpp format. 

1 ACCEPTED SOLUTION

Hemanth M
Tera Sage

Hi @Balakrishna_ABK ,

 

This is an expected behavior (it always download as XML regardless you select XML/MS project) However the internal data format is actually supports MPP.

 

Refer KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1205615 

 

How to import download xml as MPP file : https://www.youtube.com/watch?v=O0ZttrOSkss 

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025,2026

View solution in original post

2 REPLIES 2

Hemanth M
Tera Sage

Hi @Balakrishna_ABK ,

 

This is an expected behavior (it always download as XML regardless you select XML/MS project) However the internal data format is actually supports MPP.

 

Refer KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1205615 

 

How to import download xml as MPP file : https://www.youtube.com/watch?v=O0ZttrOSkss 

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025,2026

Thankyou @Hemanth M