Hello community,customer started using knowledge articles but not all articles are shown when we are searching from the cusomername.service-now.com/escI did check the search sources and it seems to be fine, shows all 22 records (they have 22 knowledg...
Hi Team, How can I add/view the dependent and pre-requisite stories in Agile Board View?
Time card created from Incident is populating Category as Project/Project Task. It should be Task work.Has anyone faced similar issue. This happens when Time work is logged from incident/Change/Problem/Request.it works fine when time recorded against...
We have a requirement to report budget on site level as the site GMs are the budget owners for their respective sites.For IT this is 1 project as the infrastructure is shared. However if this is tracked as a single project, we are not able to report ...
Hey community, Can you please help me a little bit?I have an Private Task Board (from an inbound action via an outlook mail) and I need to be restricted based on roles. Some of them only to add comments, and the other one to edit tasks but not to cre...
Is there a way to easily log PTO without having to calculate how many hours to take off for PTO on a given day that is already allocated to a resource plan? Example: Let's say I want to take off a full day of work on a given day, which in our instanc...
Hi, I can'd find definition of KTLO type of work for Operational tasks in Resource Management, please advise. Thanks
Trying to understand why Risk ranks are backwards and the numbering is inconsistent across the platform. Here are my issues with this. First is that generally accepted project management best practice, let's say from the PMBOK on a 3x3 risk matrix, ...
Hi all !I'd like to know if it's possible to change the size of the cards displayed on the Projects Space (Project Workspace). We don't need what is indicated in Row3, so I delete the data for this row, but it doesn't change the height of the card (s...
How to populate custom field(date) created in the project roll up to status report please find the attached screenshots and let me know the changes i suppose to do..
We are discussing the possibility of setting up Resource Management that would enable us to review skill sets of resources for particular projects/support. We are using ITBM demand and project modules but have not yet setup the resource application....
Hello,I've added a column (choice field) in the resource type definition table and i wish to group cost plans in the project workspace financials by that field (resource_type.u_my_field), however when i try to customize the columns using the gear ico...
Hi Community, New to SPM here. So instead of the default 8-5 schedule M-F, I recently customized the Default Resource Schedule to 9-6 M-F and created a custom schedule and specified it on this documentation: https://docs.servicenow.com/bundle/washin...
In ServiceNow docs, I can see that you can link to e.g. an incident from a Collaborative Work Management docs by using the / command.Any idea which command to use if you're not using an English keyboard? I'm using a Danish keyboard and am not able to...
Hi, I'm working through a training course on setting up and customizing the Strategic Planning Workspace - and one of the steps is to modify the highlighted field colors on a new column of your choice. I'm trying to follow the instructions that can b...
