Export to Powerpoint "instance refused to connect" issue.

[KhoendibG]

Hi SNOW community, 

We recently upgraded our instance to Zurich, since the upgrade, I've been unable to use the "export to powepoint" add-on for SPM. 

I use PowerPoint Online and sideload the manifest file each time I need to create a template (using the latest manifest since the upgrade). However, I get an error in the side panel: "instance.service-now.com refused to connect" error message (screenshot attached). 

When I check the DevTools, there is also an error message in the console that says "Refused to frame 'https://instance.service-now.com/' because an ancestor violates the following Content Security Policy directive: "frame-ancestors 'self' https://outlook.office365.com https://outlook.office.com"."

Has anyone come across this issue or knows how to resolve it please?? 😞 

Thanks!

Kay

[Bhuvan]

@KhoendibG 

Check your instance security hardening settings

https://www.servicenow.com/docs/bundle/zurich-platform-security/page/administer/security-center/refe...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1163640

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@KhoendibG 

Did you get a chance to review this as I believe the information provided should answer your question.

If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan