Granting Recall TimeSheet button to all timecard users

[GregF2]

We have a requirement to allow all users to recall their own timesheets from timesheet portal after Approved/Processed. Servicenow baseline is to only allow timecard_approver and timecard_admin role to recall timesheets.  I found the script include 'TimeCardUIActionHelper' and updated the canRecall function section to replace the role 'timecard_approver' with 'timecard_user'.  And that did not do the trick.   I'm guessing there is something I need to do on portal side too.  I'm also concerned I may be heading down a dangerous path.  Don't love the idea of modifying this script inlcude.  Any suggestions on how I can handle?  Hopefully I'm just overlooking something.

[Miguel Donayre]

Hello GregF,

You are correct... I won't modify that Script include. Now, look at how that UI action is using that SI... it's using it as a condition in the UI action. Just remove the condition and add your own condition. Something like this -

 "current.state==('Processed')||current.state==('Approved')||current.state('Submitted')  *(those are the state values from the script include)

and set the role to "timecard_user" in the role condition section.

*Whatever the value of the state is put int he current state.

I removed the OOTB condition and I got the recall button to show up with the setting I mentioned above-

[GregF2]

Thanks Miguel. This works in the application, but not in the portal.  The Time Sheet Portal has a container that has a server script that calls the canRecall Function from that script include.  I think my options are either modify the script in the portal, or in the script include.  Neither ideal, unless you have any other ideas.

[Miguel Donayre · Accepted solution]

Hello Greg,

In this case, you will have to modify the SI to grant the "timecard_user" to recall a time card. You will need to modify this SI - TimeCardUIActionHelper

I add this line of code an i got it to work on the portal 

(gs.hasRole('timecard_approver')||gs.hasRole('timecard_user'));// added the timecar_user 

 BEFORE the SI mod - 

AFTER the SI mod -

It's not that big of a modification.  I would leave a comment to know it was changed for future references.

I hope that helps!!

 PS I also add the line of code to the 'TimeSheetUIActionHelper' SI and it worked as well. You can see the Red button in the picture for the timesheet recall. 

[GregF2]

Thanks Miguel!  This is close to what I ended up doing.  Instead of adding the "or" statement I just replaced timecard_approver with timecard_user, since timecard_user is already contained within timecard_approver.