Cant select resource plan on timesheet for project

Adam Geil
Kilo Sage

Hi All,

 

Were encountering an issue on the timesheet portal where we're no longer able to select the resource plan on the timecard for projects or project tasks. The resource plan states are confirmed, and the users are assigned to both the resource plans and tasks. The "Allow time card reporting on" field is set to " Project and project tasks".

 

We aren't getting any error messages, the resource plans just arent visible in the dropdown on the time card.

1 ACCEPTED SOLUTION

Namita Mishra
ServiceNow Employee
ServiceNow Employee

Hi @Adam Geil ,

For a resource plan to appear on the time sheet portal, it has to be in the Allocated state.

As per your post - "The resource plan states are confirmed" - This is the reason the resource plans are NOT available on the timesheet.

 

If the response resolves the query, please mark this as correct answer & help others.

 

Thank You!

Namita Mishra

View solution in original post

8 REPLIES 8

Mike_R
Kilo Patron
Kilo Patron

Has anything changed on your instance recently such as an upgrade or new development work?

Also, is the issue isolated to just the portal or do you have the same issue when you create the time card on the regular platform UI?

 

Hey @Mike_R ,

 

I don't believe anything has changed. The issue is occurring on both the portal and on the time card on the regular platform UI.

Check your reference qualifier for the Resource Plan field. See if that was customized or if the script include was customized

 

Mike_R_0-1671203990207.png

 

Mike_R_1-1671204005778.png

 

 

 

 

Looks like the reference qualifier is still OOB, no modifications.

 

AdamGeil_0-1671219313314.png