Having an issue

[trishalaingale2]

Which service now utility gives a service desk agent the ability to trace from a
service Having an issue, to see which Cis supporting that service have active issues?
a) CI health dashboard
b) event management homepage
c) service dashboard
d) CI dependency view

please correct A or C

[SN_Learn]

Hi @trishalaingale2 ,

The correct answer is  A. CI Health Dashboard

ServiceNow Doc reference: View CI health 

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

[sme4hire]

I don't think A is correct. The key difference between  A and D is: 

If the question is asking about tracing from a service to the CIs that support it and seeing active issues, the correct “utility” is CI Dependency View, not the CI Health Dashboard — because the Health Dashboard is about data quality, not relationship tracing.

[sreeram_nair]

In a Dependency Views map, map indicators indicate if a CI has any active, pending issues. You can investigate the tasks that are connected to a CI to get more details. 

https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/business-service-mana...
https://www.servicenow.com/docs/bundle/xanadu-it-operations-management/page/product/it-operations-ma...