HELPPPP !!!! Idea Portal, Create a Idea

[Hitesh Ramba]

Whenever I am trying to create a idea on idea portal , it is showing category as mandatory .Is there any possible ways to make it unmandate .I tried making it false in IM Create/Edit widget but the asterisk has gone and its still showing the filed should be filled before creating an idea . Orelse is there any other way to make category field read-only and only one category with name 'Default' populates automatically ..... 

Thank You!!

[SasankaV]

Hi @Hitesh Ramba  ,

I faced a similar problem earlier. I used the following steps to get it resolved:

• Go to the ServiceNow instance.
• Navigate to Service Portal > Widgets in the application navigator.
• Open the IM Create/Edit widget.
• Check the widget configuration for the category field.
• Ensure the mandatory property is set to false correctly.
• If the asterisk is gone but still shows as mandatory, it might be controlled elsewhere.

To make the category field read-only and automatically populate with 'Default':

• Create a new UI Policy for the Idea table.
• Set the condition to always apply (or based on your specific criteria).
• Add a UI Policy Action.
• Select the category field.
• Set Read Only to true.
• Create a Business Rule to set the default value.

Steps for the Business Rule:

• Navigate to System Definition > Business Rules.
• Click New to create a new Business Rule.
• Set When to before and insert.
• Set the Condition if needed or leave it blank for all records.
• In the Script field, add:

if (!current.category) {
    current.category = 'Default';
}

• Save and activate the Business Rule.

Give this a try, and let me know if it doesn't work, I'd be happy to assist.

[Namita Mishra]

Hi @SasankaV ,

Please note that category is from Idea Category (im_category) table.

The relationship between idea and it's category is stored in Idea Categories (im_m2m_idea_category) table.

Thank You!

Namita Mishra

[Hitesh Ramba]

Hi @SasankaV  , I tried but it was not working. Is there any other solution that you can provide.

Thank you!

[yogesh41]

Hi,

The Category is important attribute of Idea in the Idea Portal. If you want to associate all ideas to single category, you can explore BR to default its value in Query/Before BR. 

Yogesh

[Hitesh Ramba]

Hey @yogesh41 , Thank You for the reply . I am struck here for making a single category deafult to all ideas . Can you please provide the required script and solution for this.
Thank You!