How can I build a Collaborative Work Management bord from non task tables

Ritkeshu · 4 weeks ago

I understand that CWM is meant for showing the tasks. However approvers of various item (catalog items, risk assessment) are stored in sysapproval_approver. I would like to build a board for approvers. How can I do that. Is there any configuration guideline ?

AndersBGS · 4 weeks ago

Hi @Ritkeshu ,

CWM is still relative new, but there are several youtube videos and documentation for the CWM. The question that arises based on your question is, what is it that you're trying to achieve? Why would you like to build a board for approvers as this will "just" have a license impact according to SPM and approval is "just" and approval/reject record.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

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MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

alekhyanema · 2 weeks ago

Hi Ritkeshu,
Are these work items a task extension work item. If yes, you can bring them into your board using connected work.

Here is some documentation to help you learn more: https://www.servicenow.com/docs/r/it-business-management/collaborative-work-management/connect-work-...