How to add Compose Email feature
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4 weeks ago
Hi Everyone,
i wanted to use a compose email feature in Project Workspace, si i added the attribute 'email_client=true' in the table pm_project.
Now i'm getting a button for 'compose email' but it's not working, i.e. not responding after clicking:
When i go to the Tab 'details' the it is clickable but again it is taking me to sys_email_draft table:
it looks entirely different from 'client email'.
How could i possible get into client email page here as i wish to create client email templates.
Thanks,
Kartikey

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4 weeks ago
Hope you have selected type as 'Collection', if yes then log out log in again and see if that works
Regards,
Musab
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4 weeks ago
yup i added on the collection type.
I logged out and logged back in, even flushed cache,still the button is not clickable,
it is clickable in the 'details' tab but it is taking me to sys_email_draft.

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4 weeks ago
Check these two
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823289
Otherwise create HI ticket.
Regards,
Musab
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4 weeks ago
both of the solutions are not working.