How to add Compose Email feature

kartikey
Tera Contributor

Hi Everyone,

i wanted to use a compose email feature in Project Workspace, si i added the attribute 'email_client=true' in the table pm_project.
Now i'm getting a button for 'compose email' but it's not working, i.e. not responding after clicking:

kartikey_0-1755068148801.png
When i go to the Tab 'details' the  it is clickable but again it is taking me to sys_email_draft table:

kartikey_1-1755068225032.png
it looks entirely different from 'client email'.
How could i possible get into client email page here as i wish to create client email templates.

Thanks,
Kartikey

 



 

7 REPLIES 7

Ankur Bawiskar
Tera Patron
Tera Patron

@kartikey 

did you configure email client templates for your table?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Ankur Bawiskar
Tera Patron
Tera Patron

@kartikey 

I did and it didn't work.

Seems there is some other config for this.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

kartikey
Tera Contributor

@Namita Mishra ,  can you help please.