How to configure a formatter on the idea form

Siris
Tera Contributor

3 weeks ago

Hi, I want to configure a formatter on the Idea form, which shows comment related to that Idea dynamically.  These comments are not OOB ones, and these are stored in a separate cf_comment table.  I tried to build a UI macro, but the issue is it is not dynamic and the not retrieving dynamic sysid of the Idea to add comments.

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phil_bool_unifi
Kilo Sage

3 weeks ago

Can I just check, are you trying to do this on the idea form in the native view of the platform (idea.do) or is this in the form on the idea portal?

 

If you're doing this on the native form, rather than in the portal, then using a related list on the form might be your best approach. 

 

If you're doing this in the portal, you may need a recordWatcher or similar in a widget on the page to get it to respond and refresh when doing updates.

 

However, throughout all my years of delivering ServiceNow SPM, I've never seen a use case for duplicating the comment functionality.  I'd really suggest re-visiting that requirement, and seeing whether there's an opportunity to leverage the OOB comments thread instead.

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