I cannot confirm allocation of resource assignments in Resource Management Workspace

[jordimsant]

I am trying to confirm the allocation of some resource assignments that I have done through Project Workspace, but when I enter Resource Management Workspace I find myself in this situation:

In order to allocate the hours, the resource status cell should appear editable, but I cannot edit despite my user has admin and resource_manager roles. If I look at ServiceNow articles, the grill should be show like this:

As I said, resource status field should be editable, and each FTE cell should too. Anybody nows what am I doing wrong?

[Pranav_Thanedar]

Hi @jordimsant ,

I am facing the same issue. Did you get any update on this?

Regards,

Pranav T

[Karlie]

I am seeing the same, did you find a solution?

[jordimsant]

Yes, but I don't know if it is the ideal solution. The reason why I cannot confirm was that the allocation was done as a group, not as a user, and therefore I could not confirm allocation because it was not allocated to the user but to the group. Try to make user allocations; at least for me it worked

[Pranav_Thanedar]

Hi @Karlie, @jordimsant ,

I tried testing and came to a conclusion that we were facing this issue for only few users with resource manager role, other users with same priviledges did not face any issue. Turns out, it was an issue with user preferences. Particularly a user preference - sn_plng_att_core_resource_assignment_workspace_columns_resources

Check for key value pair: "label":"Resource status","hidden":false,"editable":false,"

You can remove resource manager role for users, delete this user preference if it still exsists, and reassign the resource manager role back to those users and ServiceNow will create that preference record automatically and the value of 'editable' key will change back to true. 

This resolved our issue. 

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.


Regards,
Pranav Thanedar